Offer travellers a branded digital care experience abroad, integrated into your existing app or delivered as a standalone solution in your corporate identity. The white-label member app is a Health4Travel-powered solution presented under the insurer's own brand, colours and agreed product name.

Illustrative white-label member experience powered by Health4Travel.
Illustrative white-label member experience. Final branding and naming are agreed with the insurer.

What is a white-label member app?

A white-label member app is a Health4Travel-powered digital experience presented under the insurer's own brand, logo, colours and product name. Travellers see a branded member experience; Health4Travel provides the underlying outpatient care infrastructure and network.

  • Presented under the insurer's corporate identity, not a third-party brand.
  • Built on the Health4Travel-powered solution for outpatient care abroad.
  • Positioned as part of the insurer's own traveller proposition.

Two ways to offer the member experience

The branded member experience can be delivered in two ways. Both are white-label models — the difference is where travellers access the experience.

Option 1

Integrated into your existing app

Add the Health4Travel-powered member experience to your current digital journey, subject to the agreed technical integration and scope.

Option 2

Standalone branded app

Offer a dedicated app using your logo, colours, corporate identity and an agreed product name.

The right option depends on the insurer's existing digital footprint, technical setup and product strategy.

Your brand, colours and product name

Your brand

Your identity, not another third-party brand

The experience can be adapted to the insurer's corporate identity, including logo, colours, naming and selected content. Travellers see the insurer's brand throughout, not a separate third-party product.

Illustrative naming ideas — final branding and naming are agreed individually with the insurer:

  • YourBrand Care Abroad
  • YourBrand Travel Care
  • YourBrand Doctor Abroad
  • YourBrand Health Abroad
  • YourBrand Medical Support Abroad

What travellers can access

Within the branded member experience, travellers can access information most relevant to their outpatient care journey abroad. Available features depend on the agreed scope.

  • Booking details and confirmations.
  • Relevant care information for the upcoming visit.
  • Receipts and documentation.
  • Accessible information during the care journey.
  • Support for communication and handover with the assistance workflow, where applicable.
Illustrative member experience — add travel health documents and certificates to a mobile wallet.
Illustrative member experience. Available functionality depends on the agreed setup and scope.

How the solution supports insurers

For insurers, the white-label member app is a way to extend a branded outpatient care experience directly to insured travellers, alongside the existing assistance workflow.

  • Offer travellers a branded digital experience for care abroad.
  • Reinforce the insurer's brand throughout the traveller journey.
  • Reduce inbound questions about booking details already shared with the traveller.
  • Complement traveller communications from an internal or external assistance team.

How it connects with assistance workflows

The white-label member experience is designed to complement the insurer's assistance model — whether an in-house team, an external Global Assistance partner or a hybrid setup — rather than replace it.

  • Assistance teams continue to coordinate cases through their existing tools.
  • The branded app gives the traveller a consistent view of the outpatient booking arranged for them.
  • Assistance teams can point travellers to the branded app for booking details instead of resending information across multiple channels.
Illustrative member experience — travel health documents accessible during a trip.
Illustrative branded experience. Final branding and features are agreed with the insurer.

Documentation and insurance follow-up

After a visit, travellers often need to keep track of receipts, prescriptions and related documents for insurance follow-up. Keeping these in one accessible place, under the insurer's own brand, helps travellers assemble what their policy requires.

  • Receipts and documents can be kept together with the booking they relate to.
  • Travel health documents can remain accessible during a trip, depending on the agreed technical setup and scope.
  • Reimbursement itself always depends on the traveller's specific insurance policy.

What the solution does not replace

The white-label member app is a support tool for planned outpatient care journeys. It is important to be explicit about what it is not.

  • It is not an emergency service — in an emergency, travellers should contact local emergency services immediately.
  • It is not a medical diagnosis tool and does not provide clinical advice.
  • It is not an insurance policy and does not guarantee reimbursement.
  • It does not guarantee appointment availability at any specific location or time.
  • Integration is not automatic — technical work and scope are agreed as part of the setup.

Practical next steps

Insurers interested in offering a branded member experience can review how the white-label solution fits alongside their existing assistance workflow and traveller proposition.

  • Review how the branded experience could sit inside an existing app or as a standalone solution.
  • Discuss branding, naming, feature scope and technical integration for your setup.
  • Book a short meeting to explore the right delivery model for your insured travellers.