Better outpatient care abroad for your insured travellers.
Health4Travel helps insurers improve the care experience abroad by enabling internal or external assistance teams to search, compare and book vetted outpatient providers with transparent prices and clear booking documentation.
Move beyond “pay and claim later”
Many insured travellers are still left to find a provider themselves, pay upfront and submit documents afterwards. Health4Travel helps insurers offer a more guided, visible and service-oriented care journey abroad.
Better experience for insured travellers
Help travellers access suitable outpatient care abroad with less uncertainty.
More visibility before care happens
Availability, price and provider information can be visible before booking.
Support for internal or external assistance teams
Health4Travel can support your own assistance setup, your external Global Assistance partner or a hybrid model.
Differentiation in travel and health insurance
Offer a more modern service experience than reimbursement-only models.
Less manual coordination
Reduce manual provider search, calls, emails and case coordination in outpatient care journeys.
Clearer documentation flow
Booking and case information can be structured from the beginning.
Works with your assistance model
In-house assistance team
Your internal assistance or claims team can use Health4Travel to find and book outpatient care abroad.
External Global Assistance partner
Your existing Global Assistance partner can use Health4Travel to improve speed, visibility and provider access.
Hybrid model
Combine Health4Travel with your own provider network, selected partner networks or specific country workflows.
How insurers can use Health4Travel
- 1
Case comes in
An insured traveller needs outpatient care abroad.
- 2
Assistance team searches
The internal or external assistance team uses the Health4Travel Agent Dashboard.
- 3
Providers are compared
Availability, price, distance and services can be reviewed before booking.
- 4
Booking is confirmed
The traveller receives a clearer route to care.
- 5
Documentation is structured
Booking and case information is easier to track, review and follow up.
Benefits across the insurance journey
Health4Travel improves the experience for insured travellers while giving insurers and assistance teams more visibility and control over outpatient care abroad.
A stronger service proposition
- Differentiate from reimbursement-only models
- Improve customer experience during travel incidents
- Increase visibility into outpatient care journeys
- Support internal or external assistance workflows
- Strengthen travel and international health insurance products
Less manual coordination
- Search and compare providers faster
- See availability and prices where supported
- Book through a structured workflow
- Reduce manual calls and emails
- Keep case documentation clearer from the start
Better care experience abroad
- Clearer route to suitable outpatient care
- Less uncertainty when something happens abroad
- Appointment details and instructions in one place
- Documentation that can support insurance follow-up
- A more service-oriented experience than “pay and claim later”
Your brand. One clear traveller experience abroad.
Offer insured travellers a Health4Travel-powered member experience using your logo, colours and naming, either within your existing app or as a standalone branded solution.
Part of your existing app
Integrate the Health4Travel-powered experience into your current digital member journey, depending on the agreed technical setup and scope.
Standalone branded app
Offer a dedicated app using your corporate identity, logo, colours and agreed product name.
Built around your corporate brand
The member experience can be adapted to your logo, colours, naming and selected content so travellers remain within a consistent insurer-branded journey.
Illustrative examples only. Final branding, naming and integration scope are agreed individually.
- Consistent insurer-branded member experience
- Booking details and confirmations in one place
- Relevant receipts and documentation kept accessible
- Support for in-house, external or hybrid assistance models
- Delivery within an existing app or as a standalone solution
- Configured according to the agreed technical and operational setup
Available branding, functionality and integration depend on the agreed technical setup and scope. Health4Travel does not replace emergency services or the insurer's policy and claims decisions.
Frequently asked questions
Can Health4Travel work with our existing assistance partner?
Yes. Health4Travel can support internal assistance teams, external Global Assistance partners or hybrid models.
Does Health4Travel replace our claims process?
No. Health4Travel supports the care access and booking workflow. Claims handling, coverage decisions and reimbursement rules remain with the insurer.
Can we use our own provider network?
Yes. Health4Travel can support workflows using your own provider relationships, the Health4Travel network or a combination of both.
Is this only for travel insurers?
The main use case is outpatient care abroad for insured travellers, but the model can also be relevant for international health, assistance and mobility-related insurance products.
Does this work with both in-house and outsourced assistance?
Yes. Health4Travel can be used by in-house teams, external Global Assistance partners or mixed operating models.
Give insured travellers a better route to care abroad.
Let’s discuss how Health4Travel can fit into your insurance and assistance workflow.