For Medical Providers

Partner Portal Training for Clinics

Training resources for Health4Travel medical partners.

Learn how to manage Health4Travel appointments in the Partner Portal. These short tutorials help clinic staff check in customers, complete appointments, record no-shows and add additional charges when needed.

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Helping clinics deliver a smooth Health4Travel experience

We value our medical partnerships. To create a smooth experience for Health4Travel customers, clinic staff should be familiar with the basic Partner Portal workflows before handling appointments.

These resources explain how to check customers in, complete appointments, record no-shows and add additional charges when needed. Clear portal usage helps clinics maintain accurate records, reduce manual follow-up and provide a consistent, professional experience for international patients.

Partner Portal Training Modules

Watch the short tutorials below and share them with the relevant clinic staff.

Module 1

Check in customers for their medical appointments

This tutorial explains how clinic staff can use the Health4Travel Partner Portal to check in customers when they arrive for their appointment. It covers logging in, locating the appointment, verifying customer details and updating the appointment status correctly.

  • Log in securely to the Partner Portal
  • Find the customer's appointment
  • Verify appointment and customer details
  • Mark the customer as checked in
Watch check-in training on YouTube
Module 2

Check out customers after their appointment

This tutorial shows how to complete the appointment process once the customer has finished their visit. Correct check-out keeps clinic records accurate and helps Health4Travel track completed services properly.

  • Locate the appointment
  • Confirm the appointment has been completed
  • Mark the session as complete
  • Keep the appointment status up to date
Watch check-out training on YouTube
Module 3

Record a no-show

This tutorial explains how to record a no-show when a customer misses their scheduled appointment. Accurate no-show handling helps keep scheduling, reporting and follow-up processes transparent between the clinic and Health4Travel.

  • Find the missed appointment
  • Mark the appointment as a no-show
  • Add relevant notes if needed
  • Keep appointment records accurate
Watch no-show training on YouTube
Module 4

Add additional charges for medical services

This tutorial explains how to add additional charges when extra medical services are provided during a customer's appointment. This helps ensure that additional services are recorded clearly and processed correctly.

  • Locate the customer's appointment
  • Select the relevant additional service
  • Add the correct charge
  • Review the billing information before finalising
Watch additional charges training on YouTube

Need further assistance?

If your clinic team needs help with the Health4Travel Partner Portal, please book a meeting with the Health4Travel team.

You can also contact us at info@health4travel.com