Question 1

How does Health4Travel help Global Assistance teams?

Accepted Answer

Health4Travel helps Global Assistance teams and assistance partners find, compare and book vetted medical providers through one digital workflow. Instead of calling or emailing clinics manually, agents can see bookable availability, compare costs and complete the booking directly.

Question 2

What is included in the Health4Travel digital service fee?

Accepted Answer

The Health4Travel digital service fee covers use of the Health4Travel platform, access to the Health4Travel provider network, the structured digital booking workflow, patient and provider communication, payment handling, dashboard visibility and related booking administration. When care is booked through the Health4Travel network, the fee is included as a separate line item on the medical invoice. It is added to the medical service cost and is separate from your own case handling fee or commercial agreement between your team and the insurer. Example: if a doctor visit costs €200, the Health4Travel digital service fee is added as a separate line item on the medical invoice. This does not affect your own case handling fee.

Question 3

What does "guaranteed bookable availability" mean?

Accepted Answer

It means that when availability is shown in the Health4Travel workflow, the agent can book it directly without manually checking with the provider first. This reduces delays, failed searches and unnecessary back-and-forth.

Question 4

Can we use our own provider network through Health4Travel?

Accepted Answer

Yes. Global Assistance teams can use Health4Travel not only to access the H4T network, but also as a workflow layer for their own provider network. This can help automate booking, communication, payment and case visibility while keeping existing provider relationships.

Question 5

What happens after an agent makes a booking?

Accepted Answer

After booking, relevant information is sent automatically to the patient and the provider. The assistance team can follow the case through the agent dashboard, reducing manual coordination and improving transparency.

Question 6

Can we see prices before booking?

Accepted Answer

Yes. The platform is designed to show provider options, availability and pricing before the booking is completed. This gives agents more control and helps avoid surprises.

Question 7

How do existing partners access the agent dashboard?

Accepted Answer

Existing partners can access the agent dashboard via the login link provided by Health4Travel. On the website, you will find it under the Global Assistance section as Agent Dashboard Login.

Question 8

Is Health4Travel replacing our existing provider network?

Accepted Answer

No. Health4Travel can be used in different ways. You can use the Health4Travel network, use your own network through the Health4Travel platform, or optionally share parts of your network with Health4Travel under a commercial model.

Question 9

Can we share our own network with Health4Travel?

Accepted Answer

Yes, this can be discussed. If a Global Assistance partner has a strong provider network, there may be an opportunity to share parts of that network and create a revenue-share model. The exact commercial setup would need to be agreed separately.

Question 10

How does Health4Travel improve agent efficiency?

Accepted Answer

Health4Travel reduces manual work by replacing phone/email-heavy coordination with a structured booking workflow. Agents can search, compare, book, send patient/provider information automatically and track the case.

Question 11

Can patients receive booking information automatically?

Accepted Answer

Yes. After booking, the patient can receive relevant appointment information automatically, including provider details, instructions and confirmation. This improves the member experience and reduces the workload for agents.

Question 12

Can providers receive information automatically?

Accepted Answer

Yes. The provider receives relevant booking information so they know who is coming, when, and what has been arranged. This helps reduce confusion at the provider side.

Question 13

Can Health4Travel support monthly invoicing?

Accepted Answer

Yes, monthly invoicing can be part of the setup depending on the agreed commercial model. This can reduce per-transaction payment friction for agents and assistance teams.

Question 14

How does payment work?

Accepted Answer

The exact payment flow depends on the commercial setup. Health4Travel can support structured payment and settlement processes, including direct booking payments and agreed invoicing models.

Question 15

Is the Health4Travel network vetted?

Accepted Answer

Yes. Health4Travel works with vetted medical providers and clinics. The goal is to give Global Assistance teams access to trusted, bookable outpatient care options abroad.

Question 16

Can we run a pilot first?

Accepted Answer

Yes. A pilot or campaign-based activation is a practical way to test usage, agent adoption and operational fit before scaling further.

Question 17

Can our agents be trained on the dashboard?

Accepted Answer

Yes. Health4Travel can support a short walkthrough or training session so agents understand how to search, book and track cases efficiently.

Question 18

What types of medical services can be booked?

Accepted Answer

This depends on location and provider availability. Typical services may include GP / doctor visits, dentist, specialist care, telehealth and other outpatient services.

Question 19

What is the difference between Health4Travel and a traditional clinic network?

Accepted Answer

Traditional networks often require manual coordination to confirm availability. Health4Travel focuses on bookable availability, workflow automation and dashboard visibility, making the process faster and easier for agents.

Question 20

Can telehealth doctors issue prescriptions?

Accepted Answer

Where available and legally applicable, Health4Travel works with local medical providers who may be able to issue local prescriptions. This is an important difference compared with generic cross-border telehealth models.

Question 21

Who should we contact to get started?

Accepted Answer

New Global Assistance partners can schedule a call with the Health4Travel team. Existing partners can use the agent dashboard login or contact their Health4Travel account manager.

Question 22

What is Health4Travel for medical providers?

Accepted Answer

Health4Travel helps international travellers, Global Assistance teams, insurers and assistance companies find and book trusted medical providers abroad. For providers, it creates a structured way to receive international patients with less admin and clearer payment handling.

Question 23

Who can join Health4Travel?

Accepted Answer

Health4Travel is relevant for GPs, clinics, dentists, specialists, medical centres and other outpatient healthcare providers.

Question 24

Is joining Health4Travel free?

Accepted Answer

Yes. Joining Health4Travel is free for medical providers. There are no platform fees for providers.

Question 25

How does Health4Travel make money?

Accepted Answer

Providers define their own medical fee. Health4Travel adds a separate service fee on top, charged to the patient.

Question 26

Do providers keep their own medical fee?

Accepted Answer

Yes. Providers keep their own agreed medical fee. Health4Travel's service fee is added separately.

Question 27

Can we choose our own prices?

Accepted Answer

Yes. You define your own services and prices, and you can update them at any time through the Partner Portal or by contacting the Health4Travel team.

Question 28

Can we choose which services we offer?

Accepted Answer

Yes. You decide which services you want to offer through Health4Travel. This can include GP visits, dental services, specialist services, telehealth or other outpatient services depending on your setup.

Question 29

Can we choose our own availability?

Accepted Answer

Yes. You remain in control of your availability. You can define fixed slots or connect an existing booking/calendar system where supported.

Question 30

Can Health4Travel connect to our existing booking system?

Accepted Answer

Where supported, Health4Travel can help connect to existing online booking or calendar systems. The Health4Travel team can check the best setup and support the integration process.

Question 31

What happens after we submit the signup form?

Accepted Answer

After you submit the form, the Health4Travel team reviews your information and starts setting up your provider profile. The team may then schedule an onboarding call to confirm details and explain the Partner Portal.

Question 32

How long does setup take?

Accepted Answer

Setup can be simple and quick if the required provider information is available. Timing depends on the provider profile, services, pricing, availability and any technical integration needs.

Question 33

What information do we need to provide?

Accepted Answer

Typical information includes provider or clinic name, address, contact person, services offered, prices, opening hours, availability, booking or calendar setup, and bank or payment details. The Health4Travel team will guide you through each step.

Question 34

What is the Partner Portal?

Accepted Answer

The Partner Portal is the dashboard where activated providers can access booking-related information, update services and prices, manage availability and review provider details.

Question 35

Do we need to change our internal systems?

Accepted Answer

Not necessarily. Providers can often start with simple availability setup. If you already use an online booking/calendar system, Health4Travel can check whether an integration is possible.

Question 36

How do patients find us?

Accepted Answer

Patients can find providers through: Health4Travel search, Health4Travel marketing, Global Assistance partner bookings, and insurer or travel-related partner flows.

Question 37

Who are the patients?

Accepted Answer

Patients are typically international travellers, expats, digital nomads, insured members or people abroad who need outpatient care.

Question 38

Are patients prepared before arriving?

Accepted Answer

Yes. The goal is that patients arrive with clearer booking information, confirmed appointment details and a more structured process.

Question 39

How do patients pay?

Accepted Answer

Where applicable, patients pay through the Health4Travel booking flow. This helps reduce payment friction and uncertainty at the provider side.

Question 40

Does Health4Travel reduce no-shows?

Accepted Answer

Upfront booking/payment and clearer confirmation can help reduce no-shows, although no-shows can never be fully eliminated.

Question 41

When do we get paid?

Accepted Answer

Providers are paid according to the agreed payout process after completed visits. The exact payout schedule depends on the provider agreement and setup.

Question 42

Do we need to invoice Health4Travel manually?

Accepted Answer

Where self-billing is used, providers do not need to send separate invoices for every booking. The exact process will be confirmed during onboarding.

Question 43

Can we update our profile later?

Accepted Answer

Yes. Provider information such as services, opening hours, prices and availability can be updated.

Question 44

Can we pause or stop participation?

Accepted Answer

This can be discussed with the Health4Travel team. Provider participation should remain flexible and practical.

Question 45

Do we need to store patient records in Health4Travel?

Accepted Answer

Health4Travel is not intended to replace the provider's own medical records or internal systems. Providers continue to handle medical documentation according to their own legal and professional obligations.

Question 46

What support do we get?

Accepted Answer

The Health4Travel team supports providers during onboarding, profile setup and questions related to bookings, availability and the Partner Portal.

Question 47

Can we book an intro call before signing up?

Accepted Answer

Yes. Providers with questions can book an intro call with the Health4Travel team before completing the signup process.

Question 48

Is Health4Travel suitable for small practices?

Accepted Answer

Yes. Health4Travel can be relevant for both small practices and larger clinics or medical centres.

Question 49

Is Health4Travel suitable for larger clinic groups?

Accepted Answer

Yes. Larger groups can use Health4Travel to make multiple locations or services available to international travellers and assistance partners.

Question 50

Can we offer telehealth?

Accepted Answer

Where suitable and legally applicable, providers may offer telehealth services through Health4Travel.

Question 51

Can telehealth providers issue prescriptions?

Accepted Answer

Where legally applicable, local medical providers may issue local prescriptions after consultation. This depends on the country, provider type and medical situation.

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