Global Assistance & TPA pricing
One core service.Two pricing models.
Start flexibly or secure lower Digital Service Fees as your case volume grows. No separate platform fee.
Flex
Maximum flexibility. No fixed contract term.
Digital Service Fee
Per confirmed appointment
Health4Travel Network
€49
Own Network
€19
- Monthly service credit prepayment
- €999 per month* asterisk
- 100% applied to Digital Service Fees
- Agreement
- No fixed term · cancellable monthly
*Each monthly credit amount remains valid for 12 months from its invoice date.
Included
- Complete Health4Travel Core service
- Use the Health4Travel Network, your own providers, or both
- Only confirmed appointments use service credit
- Unlimited authorised users
- One consolidated monthly invoice
- Annual Usage & Value Review included
- Standard implementation available for €990
Scale
Lower protected rates for predictable and growing volumes.
Digital Service Fee
Per confirmed appointment
Health4Travel Network
from€29
Own Network
from€9
- Monthly service credit prepayment
- From €2,000 per month* asterisk
- 100% applied to Digital Service Fees
- Agreement
- 12 or 24 months
*Credit is pooled within the contract year. Unused credit does not automatically carry into the next contract year.
Included
- Complete Health4Travel Core service
- Use the Health4Travel Network, your own providers, or both
- Only confirmed appointments use service credit
- Unlimited authorised users
- One consolidated monthly invoice
- Annual Usage & Value Review included
- Reduced implementation fee with 12 months; included with 24 months
Flex and Scale include the same Health4Travel Core service. The difference is flexibility, monthly service credit prepayment and the protected Digital Service Fees.
Monthly Service Credit
Prepay monthly. We apply it automatically, case by case.
Your Monthly Service Credit is a prepaid balance used for Health4Travel Digital Service Fees—not an additional platform fee.
Step 1
Fund your credit balance
Your monthly Service Credit payment is added to your available credit balance.
Step 2
Applied automatically per appointment
For each confirmed appointment, the applicable Digital Service Fee is automatically deducted from your balance and assigned to the corresponding assistance case.
Step 3
Included in case billing
The Digital Service Fee automatically forms part of the corresponding case billing to the insurance client.
Health4Travel issues a monthly invoice. Medical-provider charges, treatment costs, taxes and other pass-through costs remain separate.
Need a custom operating model?
Enterprise supports multi-market or multi-entity deployments, custom API and SSO integrations, enhanced SLA and support, custom reporting, white-label setups and tailored commercial structures.
More than software access.
The Digital Service Fee supports the operating workflow around a provider-confirmed outpatient appointment—not only access to a software platform.
Agent efficiency
- Structured provider search
- Less manual coordination
- Clear booking status
- Fewer avoidable handovers
Provider coordination
- Appointment coordination
- Provider communication
- Booking administration
- Escalation support where applicable
Member experience
- Clear appointment information
- Less uncertainty and delay
- Cashless or GOP-supported workflow where applicable
- More transparent care journey
Control & billing
- Standard booking records
- Consolidated monthly invoices
- Better cost and status visibility
- Usage reporting
Standard implementation & activation
Simple implementation. Clear commercial options.
Includes account and initial user setup, one live remote group training session, standard workflow activation and go-live support.
| Model | Direct implementation fee | Or prepaid service credit | |
|---|---|---|---|
| Flex | €990 one-time | or | €1,980 |
| Scale — 12 months | €490 one-time | or | €980 |
| Scale — 24 months | Included | No credit purchase required |
Flex
Direct fee€990 one-timeOr prepaid service credit€1,980Scale — 12 months
Direct fee€490 one-timeOr prepaid service credit€980Scale — 24 months
Direct feeIncludedOr prepaid service creditNo credit purchase required
Choose prepaid service credit and standard implementation is included. 100% of that credit is usable for confirmed appointments.
The prepaid Service Credit option is additional to your monthly service credit prepayment and does not change your protected appointment rates.
Controlled Pilot
Validate the operating model before a broader agreement
Custom fixed-price proposal
Typical setup: 8–12 weeks
Three levels of value evidence.
Free first session
Initial Cost Containment & Profit Potential Snapshot
A high-level identification of potential operational, service and cost-containment levers based on the initial discussion.
Included annual deliverable
Annual Usage & Value Review
A structured review of actual usage, adoption, operational development, visible friction, improvement areas and priorities for the next contract period.
Paid, separately scoped
Detailed Cost Containment & Value Impact Assessment
A separately scoped analysis using an agreed customer dataset, comparison methodology and documented assumptions to assess case economics, operational capacity, insurer impact and cost-containment opportunities.
See the product—and identify the value potential.
During the session
- Product demonstration
- High-level current-state and workflow review
- Discussion of case volume, provider setup and relevant value drivers
After the session
- Initial Cost Containment & Profit Potential Snapshot
- Recommended commercial path and indicative Service Credit level
- Clear next-step recommendation
- Tailored proposal where scope is sufficiently defined
We will review your current workflow, expected volume and provider setup, then recommend the most suitable starting point.
Commercial model and frequently asked questions
Ready to discuss the right pricing model?
We will review your current workflow, expected volume and provider setup, then recommend the most suitable starting point.